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| About Us City Line Videos is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the blue "Send Mail" button on the store menu. Our Contact details: City Line Videos Zacker Productions PO Box 8553 Lancaster PA 17604 United States Email: softwaresales [at] at-the-shops [dot] com |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payments through PayPal. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We use USPS for the delivery method. You can choose between Media Mail or Priority Mail. If you live within the continental United States, most Medial Mail packages take 7 to 10 days to reach you once we have mailed the package to you. Please be aware, however, that Media Mail can be very slow and so might take 4 to 6 weeks for delivery, especially to areas outside of the continental United States. Therefore, we can make no guarantees for delivery times if you choose Media Mail as your method of shipment. If you choose Priority Mail as your method of shipment, it typically takes from 2 to 4 days to delivery to you once we have mailed your package. Although we've found that the Post Office generally does delivery packages in a timely manner, please note that we have no control over the Post Office delivery service and so cannot guarantee that you will receive your package withing 2 to 4 days after it has been shipped. |
| Delivery Schedule Where possible, we will ship orders within 48 business hours of receiving them. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from within the United States sales tax will be apllied to all taxable in-state orders. Our business is operated from Pennsylvania. All other orders are tax free. |
| Credit Card Security We currently use Paypal for all online payments to us. You do not have to be a PayPal member in order to use this service, and there is no charge to you for using PayPal for payments. PayPal accepts Visa, MasterCard, Discover, and American Express credit cards. Additionally, when you pay us through PayPal, you do not expose your credit card number to us in any way, nor can we save your credit card number on our site or in our database. PayPal is an industry-leading user of encryption. Safeguarding your financial and person information is one of their most important priorities, which is why they automatically encrypt all sensitive information sent between your computer and their servers. When registering or logging into Paypal's site, they verify that your internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available.) |
| Reaching Us If you need to reach us, please email us using the link on the store page, or write to us at Zacker Productions PO Box 8553 Lancaster PA 17604 United States |
| Privacy Policy City Line Videos does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. None of the information will be given out in any form unless required by law. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy All Sales Should be Considered Final. Returns will only be accepted under the following conditions:
To avoid costly returns, check the System Requirements for each title. Be sure you have at least all of the system requirements before ordering. If there are any questions, please contact us before you order. If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Email softwaresales [at] at-the-shops [dot] com for a replacement shipment. We will include a prepaid return mailer in your replacement shipment that you can use to return the incorrect product to us. |
| Remittance Terms We accept payment with credit cards through PayPal only. PayPal accepts Visa, MasterCard, Discover, and American Express credit cards. |
